TESTE DANNONCE X
French Français
Vitrine Quebec Vitrine Quebec
Annuler
développer le menu
0
se connecter
S'inscrire
0 mon panier $0.00
panier
Panier

Votre PANIER EST VIDE!

cliquez pour voir

Questions fréquemment posées

    Cette FAQ vise à répondre aux questions fréquentes des utilisateurs tout en clarifiant les responsabilités des vendeurs et de vitrinequebec.ca.
    Vitrine Québec.ca offre aux vendeurs l’autonomie de gérer leurs boutiques tout en assurant une expérience client sécurisée grâce à son rôle d’arbitrage neutre en cas de litige.
    No Vitrine Québec.ca does not directly offer the Shipped by Vitrine Québec program. Sellers manage their own logistics and shipping.
    If you are unable to resolve an issue with a seller (rejected return non-refund etc.) you can contact Vitrine Québec.ca to review the evidence and act as a neutral arbitrator.
    Contact the seller directly to resolve the issue. If this fails Vitrine Québec.ca may act as arbitrator.
    Once your order is shipped the seller must provide a tracking number or a link to track the delivery status.
    Yes you can request to cancel an order before it ships by contacting the seller directly.
    This depends on the specific terms and conditions posted by the seller. Some products may not be refundable (e.g. personalized items).
    Once the returned product is received and inspected by the seller the refund must be issued within 2 business days.
    If a product is defective or does not match the description contact the seller to arrange a return or replacement. If the seller does not respond or unfairly refuses Vitrine Québec.ca may intervene.
    The maximum return period is 30 days after receipt unless otherwise stated in the seller s policy.
    Each seller manages their own shipping. Delivery times fees and options are set by the seller and displayed on the product page. If there are any shipping issues the customer should contact the seller.
    Each seller on Vitrine Québec.ca is responsible for managing returns refunds and cancellations for the products they sell. Customers should contact the seller directly for any inquiries. In the event of a dispute Vitrine Québec.ca acts as a neutral arbiter.